Refund policy

At Arelia Jewelers, we want you to feel confident in your purchase. If you're not completely satisfied with your diamond, you may return it within 14 days of delivery for a refund. There is no restocking fee.

How to Request a Return

Returns must be pre-authorized. Email hello@areliajewelers.com first to request a return and receive shipping instructions. Your return must be shipped to us within 14 days of the delivery date.

Return Conditions

To qualify for a full refund, your diamond must be:

• Unset, undamaged, and in its original condition.
• Returned in its original packaging.
• Accompanied by its original GCAL certificate and proof of purchase.

Returns that do not meet these requirements may be refused or subject to a reduced refund.

Return Shipping

Shipping to you is free. You pay the return shipping.

For your protection, all returns must be shipped:

• By 2-day or overnight service
• With tracking information
• Fully insured for the diamond's purchase value
• Signature required

Returns shipped after the 14-day window may be refused. We recommend keeping your tracking information and shipping receipt until your refund has been processed.

Refunds

Once your diamond is received and inspected, approved refunds will be issued to your original payment method. Your bank or credit card provider may require additional time to process the refund.

Questions?

If you have any questions about returning your diamond, please contact us at hello@areliajewelers.com. We're happy to help.