Refund policy

Products are fully refundable for a period of 7 days after delivery.

To start a return, contact Arelia Jewelers by phone or email (hello@areliajewelers.com) to receive an RMA number and return instructions. To be eligible, your item must be in the same condition you received it, in its original packaging, with all grading certificates included, along with your receipt or proof of purchase. Returns must be sent to the address we provide as part of the RMA process — items sent back without an RMA will not be accepted.

Once your return is accepted, we’ll coordinate a shipping label and instructions with you. Return shipments must be fully insured; we’ll arrange this with you as part of the label process.

Damages and issues. Please inspect your order on delivery and contact us immediately if an item is defective, damaged, or incorrect so we can make it right.

Exchanges. The fastest path is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refund timing. Approved refunds are issued to the original payment method once the returned item passes inspection; your bank may take a few additional days to post it.

You can always reach us with return questions at hello@areliajewelers.com.